Get in Touch With Us
Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag a concern about a bonus offer we've covered? Here's how to reach us and what happens once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of the team will read your message personally. We aim to respond within two working days, though this can stretch a little longer during busier periods.
If you can, mention the specific page or poker site your message relates to. A note like "Ignition welcome bonus terms" or "Bovada withdrawal times" helps us route your query straight to whoever handles that area, rather than going back and forth on details.
What We Can Help With
- Questions about our rankings — Want to know why one site sits above another, or what criteria we weigh most heavily? We're happy to explain our reasoning.
- Corrections — Bonus terms, rake structures, and payment options at real money poker sites change over time. If something on the site looks out of date, tell us and we'll check it.
- Content suggestions — If you'd like us to cover a particular poker site, payment method, or region-specific angle we haven't addressed, let us know.
- Commercial and partnership enquiries — If you represent a poker operator or an affiliate partner, please introduce yourself and outline the enquiry clearly.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, please say so in your message. We'll point you toward appropriate support, and you can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER at any time, without needing to contact us first.
A Note on What This Site Does
FavoriteSync reviews and ranks online poker sites for US players based on factors like traffic, game variety, bonus terms, and payment options. Some of the operators we cover pay us a commission when readers sign up through our links. This never affects how a site is ranked or reviewed — our assessments are based on the same research whether or not a commercial relationship exists. If you have questions about how a specific ranking was reached, we're glad to walk through it.
Before You Write In
A few quick things that can save you time:
- For questions about a specific poker site's licensing, deposit methods, or bonus terms, check the relevant review first — most of what you need is likely already covered there.
- If your question is about gambling regulation in your state, we can point you in the right direction, but we're not able to give legal or financial advice.
- Nothing on this site is intended for anyone under the legal gambling age in their state, which is 21 in most regulated US markets (18 in a few). If you're contacting us on someone else's behalf about underage access, please say so clearly and we'll respond appropriately.
What Happens After You Send a Message
Every message is read by a real person, not an automated system. We don't send templated replies as a substitute for actually addressing what you asked. If your enquiry needs input from more than one person on the team, we'll let you know that a fuller answer is coming rather than leaving you waiting without word.
Looking for Something Else First?
If your question is about where to play outside a GamStop-restricted region, our guide to Best Non GamStop Casinos 2026 may already answer it. Otherwise, browsing our poker site comparisons and reviews is often the fastest way to find what you need before reaching out.
We appreciate you taking the time to get in touch, and we read every message that comes through.