|Frequently Asked Questions
Q. What operating systems are supported?
A. FavoriteSync is theoretically compatible
with all Windows versions with Internet
Explorer 5 or later. FavoriteSync has been verified
well on Windows 95, 98, Me, 2000 and XP.
Q. How do I change the time between the automatic
A. Right click the icon and choose Options...
| Sync | Time between syncing. Set to desired time
Q. How can I view my Favorites on the web?
A. Use an FTP server that publishes its content on
web. Point your browser to http://<your webservername>/<your
Q. How can I make that webpage fancier?
A. Change the index.xsl file in your FavoriteSync
directory and use the XSL stylesheet upload feature
from the system tray. XSL can be a little bit tricky
to write but there are good examples on Microsofts
Q. It takes a looooong time to sync. Why?
A. You might have a large number of Favorites and
/ or a slow connection to the FTP server. Each
Favorite needs approx 0.2 kb storage space. If
you have 1000 Favorites and a 28.8 modem a sync
may take 1000 * 0.2 * 2 / 3 = 133 seconds.
Q. How do I know that I'm running the latest version
of FavoriteSync and how can I upgrade?
A. Rightclick the icon and choose "Check For
Update". You will see if a newer version is
available and can automatically upgrade. FavoriteSync
will also check for new versions itself on a daily
Q. Can I sync a computer against multiple FTP servers?
A. No, you can not.
Q. Can I sync multiple computers against the same
A. Yes, you can.
Q. How do I delete my Favorites from the FavoriteSync server?
A. There are two methods of doing this:
Quick and active method.
- Export your Favorites in Internet Explorer by using the File | Import and
- Delete all your Favorites in Internet Explorer
- Sync against the FavoriteSync server. This deletes the Favorites on the
- Change to sync against your own FTP server or uninstall FavoriteSync.
- Import your Favorites in Internet Explorer by using the File | Import and
Slow and simple method.
- Stop syncing against the FavoriteSync server
- Wait three months without either looking at your Favorites online or syncing.
- The Favorites will automatically be removed from the server
Q. I'm behind a firewall and have problem connecting
to the FTP server?
A. Make sure the Options... | FTP | Passive
Mode checkbox is checked. Passive mode means that
only connects out to the FTP server instead of also
accepting incoming requests as FTP works when not
in passive mode. Firewalls often prevent incoming
connections for security reasons.
Q. How can I avoid the warning to
A. The warning tells you that your computers
clocks are out of sync or more exactly that another
computer has synced with the FTP server and marked
a Favorite with a timestamp that is later than the
current time on the current computer you are using.
It will go away if you keep all clocks on all computers
approximately in sync.
Q. Is there a way to automatically keep the time
of my computerclock correct?
A. Yes, you can sync your clock against any time
server. A good free automatically syncing client
is Automachron that you can sync against for example
the server timer.sunet.se (using TIME/TCP port 37).
Q. How can I troubleshoot FavoriteSync if
it doesn't work as expected?
a) Open a DOS window from the Start menu by choosing
Start -> Programs -> Accessories -> Command
You will get something like
b) Type ftp <your servername>, for example
if you get connected then you are sure that the
servername is right. If you can't connect then you
need to check your network connection and / or make
sure that the server is running.
c) When you get connected you will be prompted for
your username. Type it and hit enter.
d) Now you will be promted for your password. Type
it and hit enter. If you get an error message then
your username or password is wrong.
e) Type cd <your FTP server directory> for
If it doesn't work then the directory may not be
created or you might not using the right path. Note
that some FTP servers doesn't leave you in the root
directory after you login. You can check this by
typing "pwd" and hit enter. The command
pwd prints the working directory.
If you get something else than "/" then
you need to prepend the path with the string that
pwd returned. If the directory doesn't exist then
you can create the directory with the command:
mkdir <name of directory>
f) When you jumped into the directory with cd you
can examine the contents to get a few hints. Type
ls and hit enter. If it prints index.xml, among possible
other things, then you know that you have successfully
synced against this directory before. One of the
things that still might be a problem is that the
FTP server might lock the file for writing. This
might be due to another computer writing the file
at the same time. You can resolve this by changing
the sync interval in the Options dialogbox on the
g) If you still have a problem then you may eventually
get help by emailing the following information to email@example.com.
1. Operating System (you find it by clicking the
2. Version of Internet Explorer (you find it by choosing "About Internet
Explorer" on the Internet Explorer Help menu)
3. The tooltip string.
4. How far you came when you tried to do debugging
5. If there were an index.xml file in the directory.
6. The log.txt file in your FavoriteSync directory. Make sure that you have
turned on Debug logging under Options... | Verbose and tried to sync at least
This may look like this
1. Windows 2000 Advanced Server
3. Failed to upload into directory
4. Could not remove or overwrite the index.xml file on the
5. Yes, there is a index.xml file on the server
Q. I'm getting the error "Failed to write back
removed...". What shall I do?
A. The error is caused by some other application
that has put a writelock on a Favorite so FavoriteSync can
not modify it.
To find the application you can use the free program Process
Explorer from SysInternals. Download, start it and click
the search handle button:
Search for ".URL" and you will
find which application that is preventing FavoriteSync from
updating the Favorite.